TeamEx Second Hire & Refund Terms

This page mirrors Section 6 of the TeamEx Client Service Agreement (teamex.ai/legal/client-service-agreement). It is written for the founder who hired through TeamEx; "you" means the Client. The Client Service Agreement controls; if this page and that Agreement differ, the Agreement governs.

Key points

• Every hire has a guarantee. Each Direct Hire and Contract Engagement carries its own Guarantee Period of 90 calendar days from that Expert's Start Date (Section 1).
• If it doesn't work out, submit a Hire Outcome Report in the Platform within 5 business days. A TeamEx account executive approves or declines it (Section 2).
• Approval gives one Second Hire: another Expert at no additional fee, if an offer with an agreed Start Date is accepted within 45 calendar days after approval (Section 3).
• Direct Hire refund. The Placement Fee is refunded in full, within 30 calendar days, only if the Second Hire also fails and a second report is approved (Section 4).
• Contract Engagement. No refund, because there is no placement fee. The Service Fee and term clock pause between Experts, the Second Hire finishes the original term, and if it also fails you may end the engagement with no further obligation for the remaining term (Section 5).
• This summary orients you; the numbered sections, and the Client Service Agreement behind them, control.

1. The guarantee

Each Direct Hire and each Contract Engagement carries its own Guarantee Period of 90 calendar days from that Expert's Start Date. The guarantee is the Second Hire on this page, the Direct Hire refund (Section 4) and the Contract Engagement exit (Section 5). Together they are your only remedies for an Expert's resignation, termination, performance or fit. TeamEx does not warrant that any Expert will accept an Interview Request, be available, qualified or authorized to work, perform to any standard or stay with you for any period.

2. The Hire Outcome Report

If the hire does not work out within the Guarantee Period, submit a Hire Outcome Report in the Platform within 5 business days after the Expert's last working day or your decision to end the hire, whichever is earlier; a later report does not qualify. The same form is used for every attempt, and TeamEx categorizes first and second reports internally. The form shows the Expert and the engagement details and asks why the hire did not work out, for an explanation and evidence such as screenshots or documents, whether the role changed, whether the negotiated terms or pay changed after the Start Date, and whether the Expert resigned. A TeamEx account executive reviews it and approves or declines it in writing.

A report qualifies only if (a) the Expert resigned, or you ended the hire for documented performance or fit reasons; (b) all invoices are paid; (c) the role was substantially the same as in the Engagement Order; and (d) you cooperated with TeamEx and the Expert within reasonable timeframes, including in any review. No Second Hire is owed for a layoff, role elimination or hiring freeze; a material change to the role's pay or responsibilities; misconduct toward the Expert; a breach of the Client Service Agreement; or while any invoice is unpaid.

To submit: open the engagement in the Platform, choose the Hire Outcome Report, answer the questions and attach your evidence. The Platform confirms receipt, and a TeamEx account executive replies in writing with the decision.

3. The Second Hire credit

Approval grants you one Second Hire credit: you may hire one further Expert at no additional Placement Fee or, for a Contract Engagement, under the same Engagement Order (Section 5). You and the new Expert must accept an offer with an agreed Start Date within 45 calendar days after approval of the Hire Outcome Report; the Start Date itself may be later. If no offer is accepted in that window, the credit lapses. One Second Hire is available per Engagement, and it carries its own Guarantee Period from the new Expert's Start Date.

A Second Hire is an introduction opportunity, not a staffing service. Your searches, shortlists, Interview Requests and interviews remain unlimited; TeamEx does not screen, shortlist or send Experts to you; you run your own search, and TeamEx may assist. What counts is the hire.

4. Direct Hire: refund

If the Second Hire also does not work out within its Guarantee Period and TeamEx approves a second Hire Outcome Report, TeamEx refunds the Placement Fee in full within 30 calendar days after approval of that report, to the original payment method. There is no refund without first using the Second Hire, or after the applicable Guarantee Period. No Placement Fee is payable for the Second Hire.

5. Contract Engagement: pause, completion and exit

There is no refund on a Contract Engagement, because there is no placement fee. Between the first Expert's last working day and the Second Hire Expert's Start Date, the Service Fee and the term clock pause. The Second Hire Expert completes the unused original term; the minimum term does not restart. If the Second Hire also does not work out within its Guarantee Period and TeamEx approves a second report, you may end the Contract Engagement at any time on written notice with no further obligation for the remaining term. In every case, Service Fees accrued through the last working day, earned Expert Compensation and the Contractor of Record Provider's closeout costs remain payable, and TeamEx credits the Security Deposit to the final invoice and refunds any excess (Client Service Agreement 5.5).

An Expert who resigns or is removed after the Guarantee Period is outside the guarantee; engaging another Expert needs a new Engagement Order and, for a Direct Hire, a new Placement Fee. Once a contract Expert converts to a Direct Hire (Client Service Agreement Section 7), no guarantee or refund applies to that Expert.

6. Precedence and contact

This page is informational and sits outside the order of precedence in Section 22 of the Client Service Agreement; Section 6 of that Agreement controls. A change to the Client Service Agreement never applies to an Engagement Order already in effect.

Questions about a Hire Outcome Report or a refund: billing@teamex.ai. Notices: TeamEx Inc., 332 S Michigan Ave, Suite 121 #5233, Chicago, IL 60604 · legal@teamex.ai.